A fully integrated customer relationship management (CRM) system.  

Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

From the first contact to after-sales service, this web-enabled customer relationship management solution automates day-to-day tasks for sales, customer service, field service, call centre and marketing professionals.

More than just a Sales and Marketing solution

Microsoft Dynamics CRM is flexible enough to match your needs in sales, marketing and customer service and extend into related operational areas.  This solution will open up vast opportunities for your business to improve information sharing, operational efficiency, sales effectiveness and customer service.

Key Features 

• Easy and familiar to use - use as part of Office and Outlook. 
• Easy to customise, maintain and scale - personalise using simple Wizards. 
• Can be integrated with Microsoft and other Accounts and Sales Order Processing/Inventory systems.
• High return on investment - fast installation, trouble-free maintenance, low training requirement and high user up-take.
• Available as a hosted, as well as an on-premise solution.

First eBusiness was the first company in Scotland to become an accredited Microsoft CRM Partner and has extensive experience in customisation, implementation, integration and support of the solution.   

Factsheets